Required Skills: 10+ Year experience
- Ability to work in 24X7 shift model
- ITIL certified.
- Have handled Major Incidents independently.
- Excellent English written and verbal communication skills.
- Ability to interact with multiple stakeholders.
- Ability to take decisions in a hostile environment.
- Declaring and overseeing the major incident management process and team members
- Driving and tracking the incident resolution through support engagement and coordination
- Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership
- Ability to coordinate with people across the geographies