Medication Support Assistant
: Job Details :

Is an essential member of the health care team who performs a variety of duties involving the medication needs of the patients. Recognizes the importance of interpersonal skills in delivery of service to internal and external customers. As a team member, participates in planning, implementing, and evaluating prescription needs for patients under the supervision and direction of the providers.**Responsibilities:** .+ Assists patients with registration for RX assistance programs+ Handles inventory of the discount prescription vouchers+ Gather information and complete+ Diabetic supply forms+ Prior authorization requests+ Appeals+ Contact patients to gather medication information+ Determine the patients primary or secondary pharmacy+ Schedule a future appointment+ Inform prescription is ready for pick up at the office+ Answer phone calls from pharmacies with questions regarding+ Prescriptions+ Interactions+ Drug therapy+ Complete prescription refills received by+ Fax+ Electronic means+ Voicemail+ LPN, graduate from an accredited program for Medical Assistants or experience as a Pharmacy Technician.+ Must have a minimum of three years experience in Customer Service.+ Primary care experience preferred.+ Knowledge of medical practice and care to assist in giving patient care.+ Knowledge of medication brand vs generic names, common dosing, medication indications and monitoring.+ Ability to comfortably and effectively communicate with patients via phone. Skill to follow and complete a medication refill request based on protocol.+ Ability to gather relevant information to process medication related forms and requests. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.+ Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to communicate clearly. **Licensure, Certifications, and Clearances:**+ Act 34**UPMC is an Equal Opportunity Employer/Disability/Veteran**