Meetings & Events Concierge (LINC)
: Job Details :

Meetings & Events Concierge (LINC)Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the citys most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list!If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:Competitive wagesPaid vacation after 6 months of employmentPaid sick time and holiday payHealth & well-being benefits after 60 days of employment401(k) with employer matchingFree onsite parking and discounted bus passesComplimentary mealsDiscounted hotel staysCareer development programs and tuition reimbursementCommunity volunteer opportunitiesJob SpecificThe LINC position is responsible for coordination and servicing of convention and group businessLiaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.Maintains communications with clients and appropriate hotel departments via RUSH Line and radioKeep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their groupProvide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfactionMeet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every groupMeet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-houseMaintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)Produce the Outdoor Event Report on a weekly basisWeekly maintenance (Engineering) reports/walkthroughsReports to Engineering any items needing to be fixed/correctedWalk all room set-ups in advance, ensure they are correctEnsure all events are posted correctly on the Reader BoardReview Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistanceRegularly check on preparations and activities for all assigned group eventsMeet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problemsCoordinate package delivery for group clients, coordinating with the Business Center and Receiving DepartmentsNotifies appropriate individual promptly and fully of all problems and/or unusual matters of significanceGeneralAttends all appropriate hotel meetings and training sessionsPromotes and applies teamwork skill at all timesIs polite, friendly, and helpful to all guests, management and fellow employeesMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standard, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsAbility to make decisions on imperfect information Bias toward action DecisivenessOther duties as assignedRequired Skills & ExperienceExceptional knowledge and understanding of various banquet and food service techniques and standardsEffective leadership, management, organizational and communication skillsExceptional guest service skillsAbility to speak, read and write the English languageAbility to stand, stoop, bend repetitively during entire shiftAbility to work flexible schedule to include weekends and holidays