The Dispatcher is required to drive and execute routes during the week.
On Road Duties
Communicate effectively to Drivers concerning on-the-road issues, as the first point of contact for the MELL dispatch line.
Resolve on-the-road issues received by the Drivers quickly to minimize customer impact, working hours compliance violations, and late deliveries.
Execute sweeps when needed in a timely manner to avoid late deliveries, impact to customer promise and working hours compliance.
Monitor excessive rescue needs for Drivers and escalate the Operations Lead to coach.
Monitor stop duration for Drivers and address immediately.
Address messages received from Amazon via Chime regarding Driver on road performance.
Coordinate rescues on-the-road to minimize customer impact, working hours compliance violations, and late deliveries.
Track and escalate fleet issues such as inoperable vehicles, and vehicle damage to the Fleet Lead and Operations Lead immediately.
Escalate towing, tire change, and battery jump needs to the Operations Lead immediately prior to proceeding with contacting roadside assistance.
Act as back-up Driver, as needed to ensure proper daily coverage of routes.
Inventory Management
Oversee inventory management conducted by Lead Drivers to ensure all equipment and supplies needed for Drivers is recorded and replenished. Escalate to Ops Lead as needed.
Ensure all equipment is labeled and associated with a vehicle.
Keep MELL area at the Amazon station clean, neat, and free of clutter at all times.
Training
Identify training needs for Drivers and provide guidance on-the-road and/or once the Driver returns to the station. If on-the-road training is suggested, escalate to the Operations Lead for further action.
Train Lead Drivers on dispatching duties, monitoring their progress, and provide mentorship.
Performance and Safety Reviews
Daily review Mentor, Netradyne, and Scorecard results by Driver and provide real-time feedback to Drivers on-the-road or when he or she returns to the station regarding performance, safety, and quality of deliveries.
Track conversations with Drivers and share with the Operations Lead weekly.
Escalate issues identified, e.g., a Driver was coached 3 times regarding the same issue to the Operations Lead for further action.
Opening/Closing
Oversee Lead Drivers during opening activities to ensure driver pouches are prepared and distributed to Drivers on time.
Prepare the daily van assignments spreadsheet.
Lead morning stand-up meetings as needed to discuss standard work, a safety tip, success stories and other pertinent topics.
Edit route assignments as Drivers call out to ensure all routes are covered and executed on time.
Conduct closing duties ensuring all vehicles and pouches are sanitized, phones/battery packs are charged, vehicles are fueled, and the daily report is sent to management.
Continuous Improvement
Identify opportunities to streamline the current processes and procedures, cut costs, improve delivery performance, and escalate such ideas to the Operations Lead.
Execute ad-hoc projects to improve the flow of work and delivery performance for MELL as directed by the Operations Lead.