Summary: Hybrid - mostly remote - must be local - pay 21-24 per hour The Member Account Analyst will assist the Membership Process & Services department with various efforts. Tasks may include, but are not limited to, processing Member accounts, cleanup of outdated Member accounts, inbox support (unlocked/resetting passwords, Member questions, etc.), assist with DocuSign/non-Member account set up, generation of weekly reports as well as supporting Members with requests coming in from the Membership Management Community and Annual Recertification in relation to CAM additions and removals, Subaccount management, and Contact Manager role set up. Essential Functions / Job Responsibilities:
- User and account set up and clean up
- Assist with annual certifications of member and account information
- Assist the membership team with the processing of application information, as necessary
- Identify, gather, organize and track member-related documentation
- Process, monitor and follow up with members regarding the accuracy of submitted information
- Create and update process documentation
- Produce reports to track and monitor data as required
Education: BS - Business or Equivalent Work Experience Requirements:
- 4-year college degree or equivalent work experience
- Ability to gather and analyze data from multiple information technology sources
- Strong communication skills, both written and verbal
- Customer service experience with strong ability to own issues, follow up and provide resolution to issues with solution options where necessary
- Familiarity with Microsoft Office, especially Word and Excel
Preferred:
- Experience with records management using a database application
- Experience troubleshooting end user issues and providing clear steps to retrieve such data while supporting the customer
- Salesforce experience
Estimated Min Rate: $16.80 Estimated Max Rate: $24.00Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit to contact us if you are an individual with a disability and require accommodation in the application process.