Location: Birmingham,AL, USA
VIVA HEALTH is seeking skilled and experienced call center individuals to join one of the most highly-rated Medicare plans in Alabama for 11 straight years! The Medicare Member Advocate will assist members with questions and issues related to their coverage with VIVA Medicare - primarily via telephone in a call center environment. This position has work-from-home opportunities but requires occasional on-site work.
REQUIRED:
* High school diploma or GED
* 1 year experience in a call center, healthcare, or related field
* Excellent oral and written communication skills
* Effective listening and reading comprehension skills
* Above average data entry skills
* Knowledge of standard office practices and procedures, including the operation of office equipment including personal computers and word processing, spreadsheet, and presentation programs
* Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
* Ability to work with minimal supervision
* Ability to work under pressure from deadlines and goals
* Ability to complete all company required, job-specific, and departmental training
PREFERRED:
* 1 year experience in Medicare Advantage customer service
* Experience working with the elderly population
* Working knowledge of Medicare, medical terminology and HIPAA guidelines
* Some College experience