In this role, you will play a pivotal role in guiding and coordinating the daily activities of the billing team, implementing efficient processes, and providing essential support to ensure exemplary service delivery. As a cross-departmental team player, you will uphold CHM's Core Values and Mission Statement.
What We Offer
- Compensation based on experience.
- Faith and purpose-based career opportunity!
- Fully paid health benefits
- Retirement and Life Insurance
- 12 paid holidays PLUS birthday
- Lunch is provided DAILY.
- Professional Development
- Paid Training
Essential Functions
- Act as the primary point of contact for member and staff inquiries, offering prompt and courteous assistance via phone, email, mail, and voicemail, with responses within 24-48 hours.
- Lead weekly team huddle meetings to communicate updates on CHM policies and procedures.
- Conduct regular one-on-one evaluations, mid-year assessments, and annual reviews to support and mentor team members' growth.
- Develop a strong understanding of the team's workflow processes.
- Train, coach, and mentor team members to reach their full potential in productivity and support their career growth.
- Encourage open dialogue with employees, foster a positive team atmosphere, and monitor attendance and error rates.
- Collaborate with team members in the development and implementation of Data Entry/Authorization policies and procedures.
- Proactively identify and escalate issues to the supervisor, offering recommendations for improvement.
- Follow up on member concerns to ensure timely resolution.
- Maintain a consistently professional attitude in all interactions.
- Review and approve timecards, adding punches as needed in the payroll system for the team.
- Create an atmosphere conducive to spiritual growth, integrating regular prayer and devotion into team activities.
- Participate in leadership development training and book studies to enhance leadership capabilities.
- Organize quarterly team-building events during work hours, fostering connections within the team.
Qualifications
- High School Diploma or successful completion of a high school equivalency exam.
- Previous management/leadership experience preferred.
- Self-motivated possessing strong critical thinking skills required.
- Ability to train and support new team members, addressing billing-related inquiries effectively.
- Proficiency in the billing system to maximize efficiency in medical bill processing.
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.