Member Communication Representative IGeneral Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.Essential Responsibilities:
- Act as a point-person for all member emails and chats by preparing personalized and professional email and chat responses in a timely manner. This includes the Member Service email inbox and the Contact Us and Travel Notification forms from the website, as well as our secure email inbox and secure chat
- Provide assistance to the Member Service Representative (MSR) in the call center by placing outbound follow-up calls to members when additional research as needed
- Sign into the call center queue and answer member phone calls to assist MSR's as needed
- Handle requests from other employees through the member communication email box, including payoff, balance confirmation and paid in full letters
- Complete all member requests that are faxed to the member support department
- Assist in the research of individual member issues and work with all the other applicable areas of the credit union and staff to ensure resolution and adhere to expected timeframes
- Answer questions about any credit union product and services and cross help as applicable (Example: if the member calls in requesting for their balance, offer to walk them through setting up online banking)
- Perform other duties as assigned
Education and Experience:
- High school diploma, or GED required
Knowledge, Skills, and Abilities:
- Ability to learn and maintain an understanding of all services and benefits of GECU
- Must be able to stay organized and be able to multitask
- Strong time management skills in a fast-paced environment
- Excellent written and verbal communication skills
- Strong basic computer and keyboard skills
- Exhibit a positive, professional demeanor
At GECU, we want to support your wellbeing by offering a wide range of benefits:
- Health, Dental and Vision insurance
- Life and Disability insurance options
- Paid Time Off starts accruing once hired and take your birthday off - paid
- 401k Retirement plan with up to a 10% match of your base gross compensation
- Tuition reimbursement opportunities & professional development
- Volunteer opportunities -and earn additional PTO hours!
- On-site clinics for Vaccines and Mammograms
And many more!Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!General Electric Credit Union is an Equal Opportunity Employer