Member Concierge
: Job Details :

We're looking for a Member Concierge to join our Harvest Lane branch in Williston! The primary responsibility of the Member Concierge is to ensure that transactions are conducted in a professional, efficient, and accurate manner to ensure member satisfaction. Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals. Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations. Model behavior of engaging and referring members when a need is uncovered that the Credit Union has the capacity to solution. Be able to identify a members' financial need and communication personalized and appropriate solutions to fill those needs.Hours : Monday - Friday, 8:00 am - 5:00 pm, with occasional Saturdays, 9:00 am - 1:00 pmBenefits include but not limited to:Heatlh, vision and dental insurance401K employer matchPaid time off starting at 3 weeks per year, increasing with tenureSick/personal time11 paid holidaysShort and long term disability coverageTuition prepayment or student debt reliefContinuing education opportunitiesWellness/fitness reimbursementSpecific duties include:Perform all Teller transactions with minimum errors or assistanceCheck-in members as branch conciergeMaintain proficient knowledge of Credit union products and servicesOpen, Maintain, and Close business accounts, IRAs, and fiduciary accounts.Process VISA, personal, auto, and home equity lending applicationsWork with members to uncover their financial needs and financial goals by having effective discovery conversationsProvide coverage for teller area when neededQualifications:One to three years of similar experience required.Previous customer service experience required.Previous cash handling experience.Previous experience with Microsoft Office required.E.O.E.Compensation details:20.43-24.03 Hourly WagePIc3cbf41dde4e-35216-#######5