Location: Neenah,WI, USA
Description
As a Member Contact Lending Specialist, you will work closely with our members to uncover their financial needs and offer exceptional consumer loan products. Do you have a passion for service? A love of lending? Want the opportunity to find a way for those you serve? Community First believes in the value of personal relationships with our members. Turn strong phone and web traffic into conversations that can be life-changing for our members in this critical role.
As a Member Contact Lending Specialist with Community First Credit Union, you will:
+ Deliver exceptional, WOW service - every day, every time
+ Interact with members over the telephone to uncover financial needs and provide appropriate solutions utilizing products and services available within the credit union
+ Be key in telling the members story and working with the underwriting team to identify the best possible solutions for our members, including Home Equity, HELOC, balloon, vehicle, and a wide variety of other consumer loan products
+ Determine the best avenue for loan disbursement to ensure convenience for the member and in support of branch appointment guidelines and contact center goals
+ Customize protection solutions for all applicable lending products to include, but not limited to, payment protection, guarantee asset protection, and warranty
+ Address member questions or concerns pertaining to their accounts, mortgage loans, commercial loans, credit cards, and other products or services offered by the credit union
+ Recognize opportunities to cross-sell all credit union products and referral services to increase services per household and deepen member relationships
We are looking for a combination of:
+ Associates Degree in a banking, finance, business, or related field
+ Two years relevant experience, including prior lending and financial services experience
+ Exceptional verbal and written communication skills; strong time management and organizational skills
+ Familiarity with Microsoft office suite and web-based software packages
+ The ability to work hard, find solutions, and have fun
+ Passion for providing outstanding service to our members internal and external