Do you have experience supporting an association with membership?We are currently in search of a Member & Data Specialist for a Medical Association.The position is full-time, hybrid basedin Chicago, IL. This is a Temporary to Hire opportunity with an anticipated salary of $65,000.ORGANIZATION TYPE: Medical AssociationLOCATION: Chicago-HybridPOSITION TITLE: Member & Data SpecialistSCHEDULE: 35 hours/weekDURATION: Temporary to HireHOURLY RATE: $25.00 - $26.00 Is This Your Dream Job? The Member & Data Specialist provides excellent customer service, manages member data, and supports overall membership operations. This includes handling membership inquiries, maintaining accurate records, and providing membership information to other departments as needed. The Specialist will also analyze membership data to provide insights for member engagement and the development of member-focused initiatives.Our Ideal Candidate:
- 3+ years of experience in associations or membership- based organizations
- Experience with Personify- Preferred
- Excellent oral and written communication skills
- Initiative-taker and able to juggle multiple priorities in a fast-paced environment
- Bachelor's degree
How You Will Spend Your Day:Member Data (45%)
- Manage the e-Member Resource Center, ensuring ease of use and up-to-date information.
- Preserve member data in Personify to ensure accuracy and completeness by removing duplicate entries, correcting typos, and standardizing formats.
- Work closely with IT staff to maintain the membership database and assist with testing, system upgrades, and other quality checks.
- Process member applications, renewals, waivers, and transfers ensuring accurate data entry.
- Process credit card and check transactions, as well as refunds and provide member follow-up related to payment and other transactional issues, as needed.
- Provide database-driven support to strategic initiatives such as mailings, subscription fulfillment, and marketing as needed.
- Generate and analyze membership reports, including trends, demographics, and engagement statistics.
- Contribute to the design of the membership dashboard and/or data warehouse.
Member Services (45%)
- Serve as the primary point of contact for member inquiries via phone, email, and online platforms, providing timely and professional responses.
- Provide excellent customer service to members, including sharing information related to membership, renewals, and benefits.
- Assist with annual dues preparation.
- Support fulfillment of Organization's Store orders and help organize merchandise inventory.
- Participates in the Annual Meeting as needed.
Administrative Support (10%)
- Compile and organize departmental SOPs and FAQs to support exceptional member service.
- Perform other duties as needed in response to membership department and organizational needs.
We'd love to hear from you!If this sounds like the job for you or know someone who would be a great fit, we would love to help make that happen. Please apply using the link below.For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.