Location: all cities,TX, USA
Responsibilities
The Member Experience Representative supports member outreach activities to ensure a positive customer experience. Will perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls via outbound telephone calls to health plan members. The Member Experience Representative maintains documentation in share point and other systems to accurately capture call outcomes. The Member Experience Representative coordinates with other departments and teams to fully support a positive member experience.
Job Title: Member Experience Representative
Location: Remote
Department: KCA KS Hlth Plan Ops
Job Type: Full Time
Salary Range: $ 45,657 - $56,413 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required: High School Diploma or GED from an accredited program
Preferred: Certified or Registered Medical Assistant
Experience
Required: 1-year customer service experience in a contact center environment
Preferred: N/A
License(s)
Required: N/A
Preferred: N/A
Special Skills
Required: Excellent customer service and telephone etiquette.
Critical thinking skills; computer literate.
Ability to remain focused and on task while maintaining a professional attitude.
Ability to multi-task
Preferred: N/A
Other
Required: Excellent communication and listening skills, ability to read, speak, write, and understand the
English language.
Preferred: Bilingual in Spanish and English.
Working Environment: Office/Other
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston's fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
* Medical, Vision, and Dental
* Tuition Reimbursement
* Company Matching 401K
* Employee Reward and Recognition Program
* Paid time off for vacation, sick, and holidays
* Employee Assistance Program
* Continuing Medical Education allowance
Member Experience Representative