Location: Raleigh,NC, USA
We are seeking a diligent and detail-oriented Member Maintenance Associate to join us in making a meaningful impact by helping to maintain the highest standards of service for our clients! This is a full-time position (40 hours per week) with State Benefits, including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.
About the Retirement Systems Division:
The North Carolina Retirement Systems provides retirement benefits and savings for more than 950,000 North Carolinians, including teachers, state employees, local governments, firefighters, police officers, and other public workers. The Retirement Payroll Services Section provides timely benefit payment services to qualified payees of the retirement System, maintains accurate filing records for all payees and balances payroll contribution reports.
The Member Maintenance Associate is responsible for creating and maintaining beneficiary information for all active and retired members of state and local government who are eligible for retirement benefits under the Return of Contribution, Death Benefit, Guaranteed Refund, Separate Benefit Plan for Law Enforcement, and Optional Retirement Program. Member Maintenance Associate creates the necessary correspondence to communicate with members regarding their requests to update their accounts. Specifically, responsible for processing Direct Deposit forms and setting up retiree's financial information to ensure their monthly benefit can be electronically transferred to the financial institution per Retirement policies and procedures.
Job Duties:
* Create and Maintain Beneficiary information for active and retirement members who are eligible for the specific benefit
* Process direct deposit forms for retired and disability members
* Process tax election forms for retired and disability members
* Process change of address form for all members as appropriate
The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and offers a competitive benefit package, and has free employee parking!
Qualified candidates must document on the application that they possess all of the following:
* Demonstrated ability to explain and interpret information to clients, customers, and staff.
* Considerable knowledge of program policies, procedures, and information systems in order to communicate and process information.
* Demonstrated ability to compile, assimilate, and organize both printed and electronic information and the ability to apply knowledge of data collection, storage, organization, manipulation, and analysis of data.
* Demonstrated ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
* Experience identifying and understanding issues, problems, and opportunities and use effective approaches for choosing a course of action or developing appropriate solutions.
* Demonstrated ability to clearly convey information and ideas through a variety of media to individuals or groups.
* Demonstrated ability to present ideas clearly and effectively in written form, adjust language or terminology to meet the needs of the audience, use correct grammar, organization, and structure.
Management Preferences
* Experience reading and interpreting policies, procedures and law.
* Experience responding to email inquiries in a clear and concise manner.
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and one (1) year of related administrative experience;
or equivalent combination of education and experience.
* PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *
This position is subject to a criminal history background check through CastleBranch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Foreign degrees may require an official evaluation for U.S. equivalency. Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check. This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. See Resume or See Attachment will NOT be accepted. Other attachments will also be accepted, but not used in screening for qualifying credit. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click Application Status . It is not necessary to contact the Human Resources Office to check the status of an application.
Please note, if you received your high school diploma or college degree outside of the United States, you are required to have your education validated for US equivalency and submit a copy of all equivalency documentation to our office for review. There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below:
* International Education Research Foundation - (310) ###-#### or www.ierf.org
* World Education Services Inc. - (212) ###-#### or www.wes.org
If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-###-####. If there are any questions about this posting, other than your application status, please email Department of State Treasurer at ...@nctreasurer.com.