MEMBER SERVICE AGENT - SPANISH SPEAKING
: Job Details :

Are you fluent in both English and Spanish? Are you passionate about helping others and providing exceptional service? If so, this exciting opportunity as a Bilingual Member Service Agent at Community 1st Credit Union in Ottumwa is perfect for you! Position is located at the Richmond Branch, backoffice.

BENEFITS

• Medical (3 plans to select from)
• Dental
• Vision
• Life Insurance (3 X's your salary is provided by C1st)
• Short Term Disability (provided)
• Flexible Spending Account
• Paid Sick Time (unused balance rolls over each year to a maximum of 240 hours)
• Paid Vacation (Based on years of service. Up to 40 hours of unused hours will roll over each year)
• Education Reimbursement Program ( up to $3500 annually)
• 401(k) - Qualified employees are eligible for 10% company contribution, even if you do not wish to participate in plan.
• Employee Assistance Program (provided to employee and family members)

Community 1st Credit Union is proud to be consistently rated one of Iowa Top Workplaces.

A day in the life

As a Bilingual Member Service Agent at Community 1st Credit Union, you will be the first point of contact for our members, providing assistance in both English and Spanish. You will handle a variety of member inquiries, from account transactions to product recommendations. Your day-to-day will involve answering phone calls, responding to emails, and processing member requests with accuracy and efficiency. You will have the opportunity to engage with a diverse membership base and build strong relationships through exceptional service.

skills/experience to be successful

To excel as a Bilingual Member Service Agent, strong communication skills are essential. Fluency in both English and Spanish is a must to effectively assist our diverse members. Additionally, excellent customer service abilities, including active listening and problem-solving, will set you up for success in this role. The ability to multitask and prioritize tasks in a fast-paced environment is crucial.

Attention to detail and accuracy in handling member information and transactions is also key. A positive attitude, a collaborative mindset, and a willingness to learn and adapt to new challenges are qualities that we value in our team members. If you're passionate about helping others and thrive in a customer-centric environment, we want to hear from you!

Join Us

Join our team and showcase your excellent communication skills while assisting our diverse member base. Be part of a company that values empathy, innovation, and customer-centricity.