Location: all cities,IA, USA
Member Service Consultant
**Dupaco Community Credit Union**
1 Positions
ID: MEMBE002712
Posted On 10/18/2024
**Job Overview**
The Member Service Consultant supports the credit union by serving as the primary contact for member servicerequests coming in from Dupaco Employees, and assisting members, specifically employees and confidential status members with teller, member service and basic lending functions. Knowledge of managing a phone queue will be used to ensure that the member service consultants queue operates at required service levels.
***** If interested, please apply by Friday, October 18th at 5:00pm!**
**Dupaco Values:**
Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You!
**You Will:**
+ Open and process all deposit accounts that lead to long term, profitable and loyal relationships.
+ Excellent verbal and written skills enabling you to engage members via multiple channels including phone, email and video and meeting service level expectations.
+ Understand the technology that is available to the members and demonstrate how to use it.
+ Proficient and proactive in processing wire transfers both foreign and domestic.
+ Proactively able to process basic IRA transactions and clearly explain to members the features of the IRA products including Traditional, Roth and Health Savings Accounts.
+ Proficient and proactive in understanding of Sole Proprietor, Corporation, Partnership and Limited Liability Company business ownerships.
+ Can proficiently and proactively work with Rep Payees, Estates, Benefit and Memorial, Guardianship and Conservator and Trust Accounts.
+ Work cases in support of internal staff requesting documentation for ongoing account maintenance, in addition to new accounts. Focusing on advancing accounts including IRAs
+ Perform outbound calling to new and existing members
+ Assist in training as needed
+ Ability to maintain confidentiality to work with confidential accounts including employee accounts.
+ Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders.
+ Perform other duties as assigned.
**Youll Need:**
+ Associates degree in related field or equivalent experience.
+ Excellent interpersonal and communication skills
+ Excellent computer skills
+ High Attention to detail and accuracy
Primary Contact
114365
Matt Hostert
Senior Recruiting Specialist, Human Resources
563-###-####, ext. 2564
Phone
Phone
Phone
Fax
...@dupaco.com
True
False
True
**Job Details**
Categories
Banking/Mortgage/Financial Services
Cashier
Customer Service
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
986
Job REQ #
MEMBE002712
# Positions
1
Start Date
20241018
End Date
20241118
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Dupaco Community Credit Union
**About the Company**
Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save moneywith a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and morewe help grow the whole credit union. Its people helping people. Learn more about us at www.dupaco.com ( .
**A Dupaco career is different.**
Were a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.
Our culture is built to empower and inspire you every single day. When you get here, youll know that your voice is valued and heard. And youll find new and unique ways to make a positive impact just by being you.
See more perks you'll love (
_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._