Location: Sacramento,CA, USA
POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility.
ESSENTIAL FUNCTIONS:
* Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
* Interviews and/or tours prospective members; sells memberships.
* Builds relationships with members; helps members connect with one another and to the YMCA.
* Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
* Applies all YMCA policies dealing with member services.
* Handles retail item sales and towel service operations.
* Responsible for walking through facility regularly; assisting members, attending to any minor facility cleaning needs, reporting repairs, etc.
* All other duties as assigned by your supervisor
QUALIFICATIONS:
* Certifications required within 30 days of hire: CPR/AED, and First Aid.
* Excellent interpersonal and problem solving skills.
* Ability to connect with people of diverse backgrounds.
* Previous customer service, sales or related experience.
* Basic knowledge of computers
BENEFITS:
* Free Membership
* EAP Program
* YMCA Retirement Plan
* Paid Sick Time
SALARY RANGE: $16.00-$22.34