Location: Vernon Hills,IL, USA
AtPlanet Fitness, we pride ourselves in creating a culture thatempowers people to live a healthy lifestyle. Our goal is to assistour members and our employees to reach their full potential.
Weare currently looking for a high energy individual with a passion forhelping others and a drive to succeed to join our team! The MemberServices Representative is responsible for creating a positive memberexperience by providing a superior level of customer service toPlanet Fitness members, prospective members and guests.
WhyPlanet Fitness?
Eachof our employees receive:
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
Rewards and Recognition Programs
EssentialDuties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
PhysicalDemands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
Will occasionally encounter cleaning chemicals during shift.
Pay& Benefits
Potential of up to three raises per year
Great career advancement opportunities
Insurance benefits for full time staff
401k benefits based upon eligibility
eligible