Do you have at least three years of experience working in a Financial Institution and are ready to move your career in a new challenging direction? Blaze Credit Union has a great opportunity to join our Member Experience Center (Call Center) helping Members over the phone with their financial needs. This position is responsible for answering incoming telephone calls and electronic messages in a professional manner while ensuring the highest quality of member service. Our Member Experience Center positions are a first call resolution environment that offers a wide variety of responsibilities including processing transactions, researching and resolving member questions and disputes, along with providing technical support for our automated services. This is the perfect position for someone who is motivated to continue learning. Must be able to work Full Time and Saturday rotations (extended hours if needed). Our Member Service Representative of $23.00 an hour plus time and a half for Saturdays worked, a bonus for working 7 or 10 Saturdays in a quarter, and eligibility for a company-wide Quarterly Team bonus. The following locations have availability: Waseca. Travel will be required for training in the cities. Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2 year period, and $2,000 for Non-DNA experience paid over a 1 year period for all branch and member experience center positions. Requirements Qualifications:
- 36 months experience working in a financial institution required (working in a financial services industry call center a plus)
- Excellent Member service skills
- Reliability to work scheduled shifts
- Excellent verbal and written communication skills
- Ability to problem solve and multi-task
- Ability to work effectively in a diverse environment where change is routine and flexibility is required
- Ability to work independently while displaying initiative
What's in it for YOU:
- Competitive WAGES as of 1/1/2024 minimum of $23/hour
- Saturday hours paid at 1.5x for hours worked
- Eligible for bonus for working 7 or 10 Saturdays in a quarter
- Exposure to multiple systems
- Development opportunities thru CAREER pathways and ongoing training initiatives.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply