Member Service Representative
: Job Details :

Member Service RepresentativeDepartment: Member ServiceLocation: Summerdale, AL Description of Responsibilities: Assisting members with 90% of all incoming calls with questions asked/services requested or by connecting them with the proper person. Process credit card payments and payments by mail, requiring special handling, and assist cashiers as needed. Accomplish all tasks related to new services, meter sets, disconnects, and changeovers, including the application process, quoting deposits, and updating the system. Understand and explain all billing information, such as power cost adjustment, demand charges, and all rates, including large power. Post payment assistance information in IVUE and remove or adjust any pay arrangement on the account. Verify payment and scan agency documentation. Interact with Staking Engineers regarding new service requests. Answer e-mail requests to Member Service at Baldwin EMC. Participate in the Disaster Response Plan to include varied work hours and/or work assignments as described in the Plan.Minimum Requirements: High school diploma or equivalent. Must have experience in member service and public relations, basic utility accounting, cashiering, and banking, as well as telephone, face-to-face, and written communication skills. Experience in data entry and using office machinery in the typical office. Ability to demonstrate accuracy and thoroughness. Ability to look for ways to improve and promote quality standards. Ability to review and monitor own work to ensure accuracy and quality. Ability to communicate professionally, effectively, clearly, and pleasantly - both orally and in written form. Ability to understand and apply oral and written instructions. Must have excellent oral and written communication skills. Ability to maintain confidentiality concerning job duties, data, and company information.Working Conditions: Normal office environment. Occasional overtime is required, as is working on a rotating schedule to facilitate extended office hours. Some travel to training events.Baldwin EMC partners with the Alabama Career Center to post all available job openings.Please contact them directly for more information and to file your application. Foley Career Center200 West Michigan AvenueFoley, AL 36535(251) ###-#### - Office, (251) ###-#### - Fax EQUAL OPPORTUNITY EMPLOYER AND PROVIDERIt is the policy of Baldwin County Electric Membership Corporation to be in full compliance with the Americans With Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any employee who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position