Member Service Representative
: Job Details :

Member Service RepresentativeLocation: 231 Hill Rd, Rome, NY 13441Starting Pay for this role - $20.91/hour to $26.14/hour, actual starting pay will depend on experiencePosition is overtime eligible and incentive eligibleWho Are We?AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 74+ years we have been committed to our members, our employees, and our communities. In 2024 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70! The Position: AmeriCU Credit Union is in search of a Member Service Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. What You'll Do:As a Member Service Representative your primary responsibilities will include:

Greet members in a professional and enthusiastic manner that encases the MVP-1 Team culture.

Demonstrates a general understanding of AmeriCU's Strategic Plan and how their role impacts the success of the credit union.

Serve as the primary liaison for introducing members to our ITM technology, as well as conducting traditional teller transactions.

Providing a consultative sales approach to meet our members financial needs by effectively interpreting credit bureau reports, proactively identifying opportunities to cross-sell and up sell beneficial products and services to include secured and unsecured loans, credit cards and real estate loans.

Retain, Expand, and Acquire relationships by referring and cross selling credit union products and services through courtesy calls or in person.

Demonstrates the ability to contribute to Financial Center lending goals, including error free loan documentation.

Develop a strong partnership with line of business partners for the purpose of focusing on member acquisition and deepening the relationship of current members.

Meet or exceed annual sales and service goals.

Serve as the lead trainer in the assigned FC for both desk and teller line new hires, may be asked to provide support in other regional financial centers as needed.

Record encounters with current and prospective members in the credit union CRM system for tracking purposes.

Accurately perform account servicing and file maintenance as required.

Adhere to all credit union and departmental policies and procedures.

Demonstrates community engagement and involvement.

Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:Competitive rates on our Medical, Dental and Vision plansGenerous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plansPaid HolidaysPaid Time off Employee Appreciation Events401(k) Matching after 1 year of employmentEmployee Assistance ProgramTuition Reimbursement for Full-time employees after 1 year of employmentLife Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employeesEnhanced Short Term Disability - at no cost to you!Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! Pay Range: $20.91 - $26.14 per hour