Member Service Representative
: Job Details :

A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to suggest/sell new credit union services which will assist members in meeting their financial goals.

Requirements

Position Requirements

* Maintain member and credit union confidentiality at all times

* Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others

* Development and maintenance of various reports used throughout the organization

* Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates

* Operate ITMs and cash recyclers

* Ability to ask for, begin, and see a loan through to its closing

* Opening, updating, and closing of all types of accounts

* Assist peers when needed

* The ability to evaluate problems and make independent decisions following established credit union policies and procedures

* Must be enthusiastic, self-motivated and member service oriented

* Understand and maintain vault policies and procedures

* Ability to handle a fast-paced environment and multi-task

* Ability to operate computer applications

* Answering phone calls and providing expertise when customers call in through our automated system

* Responsible for maintaining a clean and orderly branch

* Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)

Candidate Requirements

* High school diploma or equivalent

* Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required

* Willing to work flexible hours, including Saturdays

* Must have reliable transportation