Member Service Representative
: Job Details :

Job Classification: Non-Exempt, Full-timeHOPE OverviewHOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.Job SummaryThe Member Service Representative (MSR) is responsible for a wide variety of branch operations. They provide information on HOPE's products and services, resolve member issues, and ensure a positive member experience. MSRs are responsible for building strong member relationships and contributing to HOPE's sales and service objectives. Duties include a high level of external and internal public contact and management of various records and file systems. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations.Essential FunctionsEstablish and maintain member accountsProvide service excellence to stakeholdersProcess all member accounts accurately, timely, and manage member exceptionsOwn and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to managementComplete all assigned Retail and compliance courses per established deadlinesAchieve monthly growth and retention targets per individual Retail Work PlanAdhere to all HOPE policies, procedures, and security protocolsAdhere to all regulatory compliance requirementsPerform a variety of administrative duties including but not limited to answering telephones, typing and filing, attending meetings, report production, etc.Perform other duties as assignedAccountability for Business ResultsCross-sell HOPE productsSpecified Authority LevelAuthority to open and close member accountsDesired QualificationsHigh school diploma or GED requiredBachelor's degree in business or related area preferred1+ year experience in banking/finance in areas related to job requirementsEmployee spends the majority of time in office environment, generally accessible to the public, members, and potential membersNoise level in the work environment is usually moderatePhysical DemandsEmployee is regularly required to sit, stand and walkEmployee will use hands to finger, handle or feel, reach with hands and arms, and talk or hearEmployee will irregularly lift and/or move up to 10 poundsEmployee will frequently travel to various branches within the company's marketAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Additional CommentsJob description should be signed by new hire and supervisor during first week of employment and sent to Careers@.Limitations and DisclaimerThe above job description is meant to describe the general nature and level of work being performed by employees occupying this position; it should not be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will  basis.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities#J-18808-Ljbffr