Location: Franklin Park,IL, USA
Are you looking to work for a fun, fast paced, hardworking, learning setting with great people in a team orientated environment?
If you are interested in helping people achieve their financial goals and making a difference in the lives of others, a credit union is a place for you. Credit unions are a great place to work as we are focused on our mission of people helping people. Working at a credit union is fun, fulfilling and best ofall, we get to make a difference in our members' lives.
At Partnership Financial Credit Union (PFCU) we have a full time position available that could be a great fit for you. If you have a knack for a fast-paced, get-it-done workplace, a passion for helping people, and enjoy working and collaborating with others, then you may want to join our team!
When you work for PFCU, you are both an employee and a member of a credit union. This means we care about your well-being just as we do our members, and you'll get to enjoy all the benefits a credit union has to offer too!
Sound enticing? Let me tell you a little bit about PFCU. First, let's talk about what a credit union is and how we are different from a bank. Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. As a member-owned and cooperative institution, a credit union provides a safe and sound place to save and borrow at reasonable rates with your best interest at heart.
With origins dating back to the 1950's, PFCU is a member-owned financial institution with offices in Morton Grove, Barrington, Des Plaines, Evanston, and Franklin Park. We remain dedicated to maintaining close, personable relationships with our members while delivering the best possible products and services. Along with CEO Mary Ann Pusateri' s long tenure of over 33 years, PFCU has many team members with over 20 years of service. Learn more about PFCU at .
We strive to help our members achieve their financial goals. Because we're not a bank, we don't drive up profits. Instead, we focus on driving up member satisfaction through our, low loan rates, high deposit rates and low or no fee products and services.
We are looking for a part time Member Service Representative to join our team in Franklin Park!
If you are interested and would like more information, please see below to read a full description of duties and requirements.
Summary
The MSR I is responsible for assisting members with their financial needs, processing transactions and requests within limits and with a high degree of accuracy. The MSR I focus is on learning all PFCU's product and services and works towards deeper understanding. The MSR I will build relationships and enhances the member experience by providing prompt, efficient, confidential and accurate service in a friendly, positive and professional manner while recognizing additional sales opportunities.
The MSR I will report to the Branch/ Operations Manager and/or Member Service Supervisor and can receive guidance from other staff/MSR II. S/he acts in accordance with established policies, procedures and regulations and accurately provides members with a variety of financial services while meeting or exceeding established sales goals.
Key ResponsibilitiesScope
The MSR I works under close supervision following established guidelines and procedures. This person has a sales and operational skill-set, proactive, cross functional, action orientated, self-motivated, detail and goal orientated. The MSR I works within the MSR Team and reports to the Branch Manager. The MSR I works towards the position of MSR II by enhancing and deepening his/her knowledge of PFCU's financial products and services, procedures, governmental regulations, attends meetings, training opportunities, and meets or exceeds established sales goals. S/he must possess good relationship building, communication (oral and written) skills, willingness to learn and refer PFCU products and services to members on a consistent basis. Additionally, s/he must meet all required PFCU and regulatory compliance training.
Essential Skills, Knowledge and Requirements
Additional Information and Requirements
The MSR I performs a major portion of his/her duties through verbal and written communications. It is critical that s/he possess the ability to communicate with clarity, while understanding and explaining complex situations to team members and outside contacts. Accuracy is essential and s/he must possess the ability to proof read documentation and correspondence to Insure free of errors and fraud. The person will spend a good portion of the day standing and may be mobile throughout the credit union for purposes of meetings, working with others etc. The ability to move or lift files, boxes and general office equipment if needed.
Each employee is required to uphold the Credit Union's compliance with all policies, procedures and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.
Job Posted by ApplicantPro