Member Service Specialist
: Job Details :

District Partners is working with a prominent membership organization based in Washington, DC, in their search for a dedicated Member Services Specialist to join their team. This organization is committed to serving its members by fostering strong connections and providing support for various membership needs, including cancellations. Their values of integrity, respect, and inclusivity shape a welcoming environment for both team members and the members they serve.

In this role, the Member Services Specialist will have a direct impact on member satisfaction by managing requests with care and precision. They'll engage in collaborative efforts with internal teams to ensure member needs are met while upholding the organization's commitment to exceptional service. Located conveniently near Union Station, this is a full-time, on-site position offering the chance to contribute meaningfully to a member-focused mission.

Key Responsibilities:

• Respond promptly to membership requests, including cancellation inquiries, primarily through email.
• Coordinate with internal contacts to review and process each request.
• Communicate outcomes to members, providing clarity and support in all interactions.
• Maintain accurate records of member requests and ensure data integrity within the system.
• Uphold a high standard of service to enhance member satisfaction.

Qualifications:

• Education: Bachelor's degree preferred but not required; relevant experience in customer service or an administrative role is valued.
• Experience: Candidates with office experience or a background in member support roles, such as those in financial services, government, or membership organizations, are encouraged to apply.
• Skills:
• Strong written communication skills with attention to detail.
• Typing proficiency of 50+ WPM.
• Familiarity with office software, Zendesk and email management systems.
• Personal Attributes:
• Highly organized, proactive, and able to work independently.
• Collaborative, team-oriented mindset to work with internal contacts.

Location and Schedule:

This is a full-time, on-site role, Monday through Friday, located near Union Station in Washington, DC.