Member Services Assistant - Student Service
: Job Details :

Job Summary

The Member Services Assistant (MSA) is responsible for supporting the daily management of the France A. Córdova Recreational Sports Center, by maintaining a high standard of facility membership management, assisting with access to the facility, and working in the equipment center. The Member Services Assistant will develop professional skills, have opportunities for promotion, software experience and provide exceptional customer service to all members, guests, and staff.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

• Member Services Assistant: $9.50 per hour
• 10 to 12 hours per week minimum.
• Alternating Weekends Required.

Job Responsibilities

• Ensure all policies and procedures are enforced
• Maintain high standard of customer service throughout the facility and help desks
• Maintain safety and membership standards of the department
• Perform daily upkeep of supplies and equipment
• Assist the Member Services Specialist and Manager with Innosoft Fusion and daily member interaction
• Maintain cleanliness and inventory of check out equipment
• Report equipment needs and maintenance repairs
• Maintain organization of the access desk, help desk and equipment center
• Have basic knowledge and understanding of all Emergency Action Plan scenarios
• Ability to sell products and items from the equipment center

Skills

• Communication Skills
• Customer Service skills and experience is preferred but not required.
• Punctuality and ability to attend mandatory meetings/trainings.

Core Competencies

Transferable Skill Development:

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success. Key skills and responsibilities associated with this position include:

• Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)
• Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving, Ethics)
• Collaboration (Organization Behavior & Teamwork, Appropriate & Productive Relationships, Helping Others & Working Together, Cultural Intelligence & Inclusion, Service & Social Responsibility)
• Self-Awareness (Self-Understanding, Continuous Learning, Initiative & Follow-Through, Personal Responsibility, Resiliency)

Steps to Leaps Learning Pillars:

In conjunction with Purdue University's Steps to Leaps Program, our goal in RecWell Member Services is to provide you as a student employee experiential learning that will benefit you upon graduation from Purdue University.

Our goal in RecWell is to ensure that as a student-employee you gain regular coaching from student and professional supervisors, experience problem-solving, and engage in both formal and informal evaluation opportunities in respect to the Steps to Leaps Pillars outlined below.

• Well-being
• Leadership & Professional Development
• Impact
• Networks
• Grit

Job Sub Family

Undergraduate Students

Employee Class

Student

Benefits Eligibility

NO

FLSA Status

Non-Exempt

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