We are seeking a Member Services Associate to join our team! You will be responsible for helping Alloya's member credit unions by providing product and service information and resolving technical issues.
Responsibilities:
- Handle member inquiries and complaints.
- Provide information about products and services.
- Troubleshoot and resolve product issues and concerns.
- Document and update member records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
Qualifications:
- Previous experience in customer service.
- Previous experience in banking/financial servives.
- Ability to build rapport with members.
- Ability to prioritize and multitask.
- Positive and professional demeanor.
- Excellent written and verbal communication skills.
Work hours are Monday through Friday, generally 40 hours per week. Must be available to work between the hours of 9:00 am and 7:00 pm from Alloya's Albany, NY office. In addition to their salary, Member Services Associates are additionally compensated with a commuter stipend.
Why Work For Alloya:
- Competitive Pay: We know your value and we're not afraid to pay for it.
- Time Off: Generous amounts of accrued paid leave time plus 12 paid holidays a year.
- Tuition/Certification Reimbursement: Up to $5,000 annually.
- Benefits: Medical, dental and vision insurance, life insurance and accidental death and dismemberment (AD&D) coverage. Opt-out credit is provided for employees who don't need coverage.
- 401(k) Plan: Alloya matches the first 4% of employees' 401(k) contributions each pay period.
- Wellness: Ongoing, company-wide wellness initiatives.
- Coaching and Development: Life coaching services for personal and professional development available free of charge, in addition to internal and external training opportunities.
- Employee Assistance Program (EAP): 24-hour access to EAP hotline.
- Community Giving: Ongoing charitable giving and employee donation matching.
- Engagement Activities: Designed to foster community and camaraderie in the workplace.
Alloya Corporate FCU is an Equal Employment Opportunity employer and does not make employment decisions based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression of any other characteristic protected by federal, state or local laws.
Employment Type: Full-time