Job Title: Member Services Clerk (Mailroom) Labor Grade: 3 Department: MailroomReports To:Manager, Mailroom and FacilitiesFLSA Status: Non-exempt (Local 153)Summary:Under the supervision of the Facilities Manager, the Member Services Clerk provides clerical support regarding member correspondence and serves as a backup for Mailroom activities. Essential Duties and Responsibilities:
- Prepares and mails eligibility packages and other correspondence to participants.
- Types and prepares notes, correspondence and reports.
- Makes copies of correspondence or other printed matter, using copying or duplicating machine.
- Opens, reads, routes/files and prepares incoming/outgoing mail and faxes other records.
- Creates and maintains database and spreadsheet files.
- Compiles and types statistical reports.
- Manage internal KTA process including validating a high volume of documents, utilizing search methods to locate member records and perform additional research in V3 or Dynamics as necessary.
- As a backup, may:
- Pickup and distribution of all interoffice and outgoing mail.
- Receive/ log all messenger packages and special mail, i.e. certified, express, UPS, and overnight mail using the Arrival Machine Log system.
- Opens, sorts, and preps daily mail for digital scanning.
- Process outgoing UPS through CampusShip program for the Funds.
- Conducts copy jobs for departments upon request.
- Process all outgoing mail through Pitney Bowes mail machine.
- Conduct special mass mailings, packaging communication materials to members.
- Place daily calls for messenger service pick-up for the Funds.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical Skills:
- Ability to prioritize work and meet deadlines.
- Ability to prepare memos and correspondence, edit various materials.
- Expert knowledge of Microsoft programs including Word, Excel, PowerPoint, Access, and Outlook.
- Formatting memos, spreadsheets, reports and presentations.
- Ad hoc projects, research as needed.
Interpersonal Skills:
- Experience working directly with management personnel and staff.
- Detail oriented with excellent organization and communication skills.
- Good interpersonal skills and experience working directly with the customers.
- Ability to work independently coupled with the ability to work as a member of a fast-paced team.
Education and/or Experience: High School Diploma, GED or equivalent experience.Language Skills: Speak, read, write and understand English, bi-lingual (Spanish) preferred.Reasoning Ability: HighPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- Over 1/2 of the time: Standing, Walking, Kneeling or Crouching.
- Less than 1/2 of the time: Sitting, Reaching with Hands & Arms
- Over 2/3 of the time: Talking or Listening
- 100% of the time: Using Hands
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1/2 -2/3 of the time actively working in a busy Member Service Call, Walk-in Center or Mailroom, assisting other people and coordinating the paper flow process for the first and second floor.