Location: Portland,OR, USA
Job Type Full-time Description Position Summary : The Member Services Manager is responsible for ensuring that members and their guests have a positive experience when interacting with the front office staff and utilizing other assigned member services. This includes but is not limited to the overnight accommodations and service, dock activity, tennis and bocce ball. This position and the areas of responsibilities will be at many times, the members and guests first and last impression of the Club. The Member Services Manager will encounter many unique situations that will require professionalism, knowledge of the Club and creativity. This position is tasked with creating member experiences. Work Performed : •Operates telephone system, answers the telephone; transfers calls to proper extensions; takes messages for members and staff; assists with any phone issue around the club. •Takes member reservations for dining, club events and overnight guest rooms. •Answers questions and provides information to members and guests. •Greets members and guests. •Commitment to recognize and acknowledge members by name. •Maintains appearance of reception area. •Administrates and maintains the reservation systems ensuring all information is accurate and timely. •Is responsible for adding all Registration Required member events onto the website, and maintaining those event registrations up until the event takes place. •Is responsible for the recruiting and on-going training of front office assistants. •Prepares the monthly work schedule for the front office assistants. •Is the club liaison with the contract security vendor which includes scheduling and adherence to club policy and procedures. •Facilitates all hospitality for overnight guest rooms. This includes the room appearance and amenities. •Actively pursues creative opportunities to enhance member and guest experiences. •Performs general office work such as word processing, filing & making copies and printing the daily restaurant menus. •Responsible for the organization and authorized issuance of keys to staff members. •Is accountable for petty cash procedures and reconciliation. This includes issuing and receiving cash bags from the Field House staff. •Manages operation of gate on Waverly Drive; main liaison with IT to address functionality issues. •Orders administrative supplies as required. •Completes and distributes incident reports as needed. •Develops and maintains front desk operating procedures manual. •Works with Executive Assistant to oversee and implement club mailings. •Works with the Chief Operating Officer to maintain current and effective emergency protocol.