MEMBER SERVICES REPRESENTATIVE – DENVER, CO - hiring for our September 30 class date!
Healthcare & Pharmaceutical Industry
ABOUT SAVEONSP
SaveOnSP is a leading benefit administrator for specialty medication pharmaceuticals. Located in WNY and Denver, CO SaveOnSP's mission is to assist patients and plan sponsors across the United States navigate the complexities and high costs of specialty medications pharmaceuticals.
SaveOnSP is seeking full-time Member Services Representatives for an outstanding career opportunity at our Denver, CO location. This position is primarily responsible for providing excellent customer service and member support, taking inbound phone calls, and enrolling qualifying members into a copay assistance program. Assisting members in navigating the complexities and high costs of specialty medications pharmaceuticals to result in cost savings.
PRIMARY RESPONSIBILITIES
No weekends required!
- This is a hybrid position with a primarily remote schedule with up to 8 weeks of required in-office training.
- Learn fundamentals of health insurance plans and pharmacy benefits.
- Take incoming calls from members, identify and resolve questions or issues that arise regarding the prescription benefit plans and plan coverage.
- Assist members in enrolling into appropriate manufacturer copay assistance programs to help them reduce their out-of-pocket cost for specialty medications.
- Provide member support to answer questions regarding insurance benefit information and the copay assistance program.
MINIMUM QUALIFICATIONS
- High School Diploma or GED required.
- 3+ years of customer service experience or call center experience.
- Must be available to work three (3) evening shifts until 8:00pm and/or 9:00pm.
- Strong work ethic, positive attitude, and commitment to high performance standards.
COMPENSATION AND BENEFITS
- Starting rate of pay $20-22/per hour
- After successful completion of our comprehensive training, employees will be rewarded with a promotion to level II and a $1 increase.
- Quarterly incentive plans where you can earn up to $1,000 in bonuses. * There are no quotas needed to qualify for bonuses. *
- Quarterly in office team building days with paid company lunches.
SaveOnSP offers a comprehensive benefits package including the following:
- Generous Paid Time Off
- Six (6) Paid Company Holidays
- Three (3) Floating Holidays
- Health Insurance with 75% Company Contribution
- Paid Sick Time
- Health Savings Account Company Contribution
- Company Paid Employee Assistance Program (EAP)
- Profit Sharing
- Defined Benefit Plan for Retirement
- Company Paid Life & Long-Term Disability Insurance
- 401(k)