Member Services Representative
: Job Details :

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Reports To Club Manager and Assistant Club Manager Essential Duties and Responsibilities Customer Service/ Front Desk Activities Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome! Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point of sale system. Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting. Adhere to policies and procedures outlined in the employee handboo...Member Services, Member Service, Representative, Customer Service, Retail, Instructor, Fitness