Lofton Staffing has an immediate need for a MSR professional. This position performs accurate cash transactions, identifies customer needs, and recommends appropriate services. The ideal candidate will provide high quality service in a consistent, courteous, and professional manner. This is accomplished by providing excellent service to customer, clients and to fellow team members. Responsibilities:
- Professionally and courteously handles inquiries and provides resolution to problems via the telephone, in-person, or virtually as appropriate.
- Performs the processing of a variety of transactions accurately and effectively in adherence with company policies and procedures.
- Fulfills account maintenance requests such as check order processing, gift card sales, credit card payments, coin deposits, online banking assistance, etc.
- Accurately processes the account lifecycle using proper forms and disclosures; enters and maintains account records in system, including addition of account owners, name and contact information; CD purchases, inactive account processing, etc.
- Responsible for maintaining frontline compliance knowledge of and procedures for Bank Secrecy Act, Reg CC, Reg E, and any other regulatory requirement applicable to branch teller operations.
- Takes responsibility for observance of all security measures: cash, privacy of member information, building, dual control, etc.
- Other related duties as assigned
Job Type: Full-timePay: $15.00 - $17.00 per hourExpected hours: 40 per week#insj Requirements: Education:
- High school or equivalent (Required)
Experience:
- Cash handling: 1 year (Required)
- Customer service: 1 year (Required)
- Banking: 1 year (Required)
Work Location: In person Job Type: Temp to Hire Post Date: 11/13/2024