We are seeking a Member Solutions Advisor/Collections for the Eastern Region Member Solution Department.The Member Solutions Advisor is accountable for resolving delinquency on manufactured home loans by initiating contact with delinquent members to attempt to bring the account current. The Member Solutions Advisor is responsible for working with members to determine the root cause(s) for delinquency, negotiate payment arrangements, process authorized ACH payments, prompt mailing of the required notices, and performing all other collection duties as established by the East Region Member Solutions Department policy and procedures. The Member Solutions Advisor is accountable for proactively assisting members with curing their default by assessing their need for assistance, educating the members on their options, and making a recommendation for the most appropriate course of action. The Member Solutions Advisor must approach each account with the goal of keeping the member in their home or helping them find a dignified alternative.If you have collections experience, you should apply right away!Highlights:
- Manage time wisely to ensure early intervention with delinquent borrowers
- Take the actions required to establish contact and cure a delinquent accounts
- Ensure all collection activity and notices that are sent contain accurate account information and are sent in compliance with company policies and procedures as well as all applicable State and Federal collection laws
- Effective use of the vendors used to make field visits to control cost
- Promptly review Extension, Due Date Change, and Loss Mitigation Assistance Requests and provide a decision recommendation to the Member Solutions Manager
- Escalate a member credit dispute or complaint to the Member Solutions Manager and assist with the preparation of the credit dispute response
Experience:Required
- Manufactured housing collections and/or credit experience
Preferred
- Asset disposal experience a plus
Education:Required
- High School Diploma or Equivalent
Preferred
- College degree or course work in the business field preferred
Licenses & Certifications:Required
- Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry
Preferred
Skills & Knowledge:Required
- Working knowledge of credit, collection, and bankruptcy laws and regulations
- Strong written and verbal communication skills
- Strong sales-oriented negotiating and decision-making skills
- PC skills include word processing and spreadsheet applications
Schedule: Monday - Friday, 8:30 am - 5:30 pmLevel of Work: 1CCredit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)