Member Solutions Advocate
: Job Details :

Member Solutions Advocate Location: 1916 Black River Blvd, Rome, NY 13440 Starting Rate - $20.91/hour to $26.14/hour, actual rate will depend on experience. Position is overtime eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 74+ years we have been committed to our members, our employees, and our communities. In 2024 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70! The Position: AmeriCU Credit Union is in search of a Member Solutions Advocate who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As Member Solutions Advocate you will be responsible for supporting the administration and operation of Loan Workout and Recovery policies and programs that support and further the strategic goals and objectives of the Credit Union. Work collaboratively to maintain efficient, professional procedures to achieve the daily workflow, in compliance with all regulations and standards. The delinquency collector's role is to reduce delinquencies/charge off to the lowest possible percentage of outstanding loans. The delinquency collector must ensure that all assigned delinquent accounts are reviewed and contacted as outlined by the collection schedule to minimize the financial risk to the credit union. All work is subject to review and/or audit on a no-notice basis by the Supervisor, Management, Senior Management and/or Internal/External Auditors. What You'll Do: As a Member Solutions Advocateyour primary responsibilities will include: Handling several areas of collection assigned to the Loan Workout and Recovery Department, a Member Solutions Advocate may be assigned to one specific product for collection, such as Credit Cards, Mortgages or Member Privilege. When a Member Solutions Advocate is assigned to a specific area, they are responsible for the Primary and Secondary duties, plus duties specific to their area such as Credit Card or Member Privilege Charge Off Preparation, processing, and reporting. Contact and council members who are delinquent in any one of our assigned areas: (Consumer Loans, Mortgages, Credit Cards, Member Privilege) by telephone, mail or e-mail and document the results of each contact. Maintain all notes, communications and documents pertaining to delinquent accounts. Reviews and assigns accounts for voluntary and involuntary repossessions. Review proposals from Credit Counseling agencies and recommend acceptance or denial to manager or designee. Reviews fair share invoices from credit counseling services and sends to Accounting for payment. Recommend accounts for charge off to manager or designee. Maintains various databases and directories / spreadsheets for analysis and tracking. Contact members that have negative shares or returned checks as final effort to collect before accounts are assigned to agency for collection. Evaluate and recommend accounts for legal action to manager or designee. Demonstrate competence in call Fundamentals and Effective Interviewing skills, read and understand a Credit Bureau report and Credit Union Specifics Product Knowledge. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clicking on the links below. See why YOU should choose AmeriCU! Pay Range: $20.91 - $26.14 per hour