Location: Antigo,WI, USA
Description
Are you looking to make an impact in peoples' lives? We are looking for a full-time Consumer Collections Specialist to join our team and provide exceptional support to members facing financial challenges. In this role, you will primarily communicate with members via phone, text, and email, helping to identify the reasons behind their financial difficulties, advising them on possible solutions, and offering guidance with the highest level of courtesy and professionalism.
As a CoVantage team member, youll receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.
Job duties
+ Organize time and resources to ensure the majority of time is spent contacting members regarding delinquent accounts
+ Listen to understand member concerns, respond with empathy and respect, and take quick action to resolve past due accounts
+ Inform members of their options and negotiate payment arrangements which are equitable for the member and the credit union
+ Play a key role in the organizations financial stability by maintaining an acceptable level of delinquent accounts
+ Keep Member Solutions management informed of potential problem accounts where a loss may be taken in the future
Qualifications
+ Minimum of one year experience in financial, lending, or customer service roles, or other related experience
+ Have a naturally positive attitude and the ability to listen through a situation
+ Have excellent communication skills with the ability to persuade or influence people
+ Have strong problem-solving skills to overcome member obstacles
+ Are results focused with strong time management and organization skills to effectively handle multiple responsibilities
+ Working knowledge of Microsoft Office and Windows programs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)