Member Support Representative - REMOTE
: Job Details :

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

• This job is opened to all qualified U.S. Citizens

Est. Yearly Salary:

• $76,000 - $94,000

Est. Yearly Salary:

• Hybrid-Remote

We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing start-up where there are multiple opportunities for upward mobility.

Responsibilities

• Provide timely, accurate, and efficient service to our customers via email and/or video chat
• Verify member identification and follow verification procedures
• Work with other customers to troubleshoot verification issues and provide a working solution
• Assist in documentation and playbook updates as necessary

Qualifications

• Previous experience in customer service based role
• Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
• Excellent written, verbal, and interpersonal skills
• Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
• Passion for delivering excellent customer service experiences
• Strong initiative, can-do attitude, and work ethic
• Excellent time management skills and attention to detail
• Flexibility to work nights, weekends, and holidays as needed

$76,000 - $94,000. This represents the typical salary range for this position based on experience and other factors.SCA / Union / Intern Rate or RangeEEOAn Equal Opportunity Employer including Disability/Veteran.BenefitsOur benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

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