Overview:
For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. G&A Partners' client is currently seeking a Member Support Specialist to join its team in San Antonio,TX.
Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 15,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the worlds preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.
The Member Support Specialist is responsible for executing effective retention strategies that support an increase of girl and adult members by building and maintaining relationships and connecting them to resources. The Member Support Specialist is accountable for retaining volunteer-led troop membership in assigned geographic areas.
Responsibilities:
- Assists in achieving the councils corporate goals for retention of girl and adult members by implementing objectives and tactics in assigned areas.
- Analyze and research market data, membership trends, and other pertinent information relevant to designated geographic areas assigned.
- Ensures consistent and effective delivery of the Girl Scout Leadership Experience, National Program Portfolio, and Volunteer Toolkit that adds to a girls experience and increases girl retention.
- Optimizes use of technology to support customer service for all members and utilizes the councils customer relationship management system to manage, support, and track interactions with customers.
- Attends community meetings and/or activities as assigned by department manager.
- Identifies the need for conflict resolution as appropriate, in consultation with the department manager and director.
- Maintains a troop status report for all volunteer-led troops assigned.
- Provide professional and superior customer service to internal and external customers.
- Serve as a resource to members regarding council and GSUSA policies, procedures, safety, and compliance questions.
- Collaborates cross-functionally with the mission delivery team as well as all other council departments.
- Support the supervision of operational volunteers in the volunteer led path.
- Execute the councils lapsed member plan.
- Facilitates volunteer assessments and reappointments in the troop role.
- Ensure absolute security and confidentiality of all council records and customer interactions.
- Responds appropriately to all inquiries and cases first contact resolution.
- Answers council incoming phone calls.
- Maintains contact center database by entering information accurately and quickly.
- Performs additional duties as assigned in support of the councils mission and goals.
NOTE: This job description is not intended to be all inclusive and does not constitute a contract.
Qualifications:
Requirements:
- Education/Experience: Bachelor's degree or one to two years related experience and/or training; or equivalent combination of education and experience.
- Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Language Ability: Ability to read, analyze, and interpret data from database systems. Ability to respond to common inquiries or complaints from volunteers or members of the business community. Ability to create presentations and write articles for publication that conform to prescribed style and format.
- Math Ability: Ability to calculate figures and apply concepts using basic math.
- Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Computer Skills: Must be proficient with a computer and Microsoft Office (i.e., Excel, Outlook, PowerPoint, and Word). Proficient in database management and reporting.
Equal Opportunity Employer Statement:
G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
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