Membership Advocate About Company Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another's medical needs through prayer, encouragement, and financial support. From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom. Summary
- To serve the members of Samaritan Ministries International (SMI) by compassionately and efficiently communicating with members through designated service delivery channels, identifying and addressing member needs with timely and accurate information while working within established procedures and ministry guidelines with a focus on delivering solutions and value regarding their membership with SMI.
- This is a full-time position, 40 hrs./week, Monday-Friday, 9:00am-5:30pm (central)
Competencies
- Digital Literacy
- Fostering Communication
- Attention to Detail
- Initiative
- Product and Technical Knowledge
- Acting with Integrity, Empathy, and Compassion
- Collaborating with Others
- Pursuing Excellence
- Neighbor Focus
- Problem Solving
Key Responsibilities
- Assess member's situations and address their need effectively while communicating God's love, always pointing them back to Christ
- Provide the member with information on programs and services
- Increase member retention and improve member experience
- Develop customer service solutions and ensure high-quality member support
- Maintain the confidentiality of member information
- Review and respond to all member inquiries through inbound and outbound phone calls, emails, and tasks
- When appropriate, provide biblical counsel, prayer, and encouragement, while upholding the authority of the member's local church
- Participating in ongoing training and meetings with a joyful and teachable attitude
- Meet quality assurance requirements and other key performance metrics as specified by Team Lead
- Use critical thinking and problem solving skills to resolve member requests and complaints
Qualifications and Experience
- At least 18 years old with a diploma or GED
- Customer Service
- Ability to type a minimum of 45 WPM is preferred
- Good written and verbal communication skills
- Proficient use of Microsoft PC and a variety of programs
- Microsoft Office Suite (Basic)
Additional Information
- Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
- Staff will observe safety principles while performing the duties of the position.
- Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.
- This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.
Full-time benefits include: Health benefits, Retirement, Paid Time Off Pay Range: $13.45-$17.45 *Starting pay is based off of qualifications and experience