Location: New York,NY, USA
Benefits:
* 401(k)
* 401(k) matching
* Company car
* Company parties
* Competitive salary
* Dental insurance
* Employee discounts
* Flexible schedule
* Free food & snacks
* Health insurance
* Opportunity for advancement
* Paid time off
* Training & development
* Vision insurance
* Wellness resources
Role: Membership Coordinator
Reports to: Membership Executive, Membership Manager
Who We Are
Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.
The Property
Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.
At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi's, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.
The Role
We are on the lookout for a dynamic Membership Coordinator to join our team and report directly to the Membership Executive. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.
Our culture is one of vibrant energy paired with unwavering support. We're seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.
Main Duties
* An enthusiastic first point of contact for membership queries via phone and email.
* Respond to these queries in a timely manner and adhere to company standards of communication.
* Maintain and update member profiles, including documenting notes of phone conversations, accurately documenting behavior notes, guest count accommodations, etc.
* Follow up with members whose payments are chasing (overdue) to ensure payment method is updated and payment is processed.
* Assist new members and renewing members with payment questions, ensuring all transactions are handled accurately and as per company/legal guidelines.
* Amend membership subscriptions, with Director of Membership approval, ensuring compliance with the terms & conditions.
* Assist new and existing members with simple technical support questions, escalating issues without templated answer to digital support team and Director of Membership.
* Escalate member issues and complaints for service recovery.
* Member programming admin: sending confirmation and follow up emails, including no show emails.
* Member programming calendar admin: successfully collate member programming information across channels including google doc, Tripleseat, GEM (backend to member's web portal and app, the N.APP), and membership Outlook calendar.
* Ad-hoc projects as given by the Membership Manager, Membership Executive, and Director of Membership.
* Assist administrative needs for membership department, including ordering collateral.
Requirements
* At least one year of customer-facing experience, preferably in a membership or hospitality environment.
* An enthusiasm for providing and maintaining high level of excellence across all duties.
* Experience working with Salesforce preferred.
* Experience communicating in a friendly but professional manner to a diverse audience.
* Experience working in a fast-paced team environment.
* Excellent verbal & written communication skills, including professional phone manner.
* Will have a passion for customer service and enjoy elevating members' experience through knowledge, empathy, and attention to detail.
* Highly motivated, adaptable, and able to demonstrate a willingness to learn & progress.
* IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
* Flexibility with scheduling required based on business needs.
Our Doors Are Yours to Open
The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Apply today and join us as a Membership Coordinator!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Work Perks
* Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
* Referral bonus + competitive compensation
* Career development and career training
* Flexible work schedules
* Discounted family rates
* Family meals
* Two weeks' vacation, 9 days PTO, 10 Holidays