Membership Desk Representative
: Job Details :

YMCA of Southern Maine Membership Desk Representative Biddeford, Maine Apply NowThis job was posted by For more information, please see: this RoleUnder the supervision of the Membership Director, the Membership Services Representative builds relationships with members and provides helpful, friendly,and professional customer service. They are responsible for ensuring the membership department conveys the mission, purpose, image, and core values of the YMCA of Southern Maine.This is a part-time position with shifts available from 5:45 am to 10:00 am and from 10:00 am to 2:00 pm on weekdays. We are also open to discussing other hours based on the candidate's availability.Your responsibilities will include:Inclusion: Honors the YMCA of Southern Maine's Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation.Relationship Building: Develop positive, authentic relationships within the Y that lead to greater awareness of the Y's mission and impact, growth in the number of people served, as well as revenue. Greet all members and guests and provide excellent customer service on the phone and in person by providing complete and accurate information to members. Learn current and prospective members' needs and interests through appropriate questioning and listening techniques to highlight how the Y can meet these needs and interests. Listens and expresses self effectively and with an understanding of the needs of a particular audience.Personal Growth: Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.Operations & Safety: Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing them with members. Is knowledgeable on all programs and membership events. Incorporates YMCA mission and core values in daily interactions with members.Data Tracking & Documentation: Maintains accurate and consistent data tracking and documentation, as required. Registers members into programs including completion of all paperwork, receipt of monies, and data input into the software system. Manages all monetary transactions accurately including accepting payments, issuing receipts, providing change, and reconciling cash drawer at completion of shift. Processes all membership transactions effectively and accurately.Other duties as required.We're looking for someone who:Has a high school diploma or GED.Demonstrates strong communication skills, including an ability to communicate effectively and respectfully with non-English speakers. Ability to speak languages other than English preferred.Exercises good judgment and provides excellent customer service.Pays attention to detail.Can work with frequent distractions and interruptions.#J-18808-Ljbffr