Join the YMCA team as a highly skilled Membership Director at the Downtown Family YMCA branch. As the Membership Director, you will play a crucial role in recruiting new members, retaining existing members, and supervising a dedicated team. This is more than just a job - it's an opportunity to discover your Y and contribute to the greater good. Come be a part of a loving and enthusiastic team that values growth and success! This work is will primarily be done Monday-Friday, but will also require some evening and weekend work. Responsibilities:
- Implement membership strategies to recruit new members and retain existing ones
- Hire, train, and lead staff and volunteers to achieve goals
- Create front desk schedules and ensure proper coverage
- Promote program and membership enrollment
- Participate in budget planning and management
- Organize membership events and community outreach
- Supervise membership scholarship applications and support campaigns
- Manage facilities, locker rental program, and respond to inquiries
- Compile membership statistics for evaluation
Qualifications:
- Bachelor's degree in a related field or equivalent experience
- Prior supervisory experience in customer service is a plus
- Excellent computer skills and ability to work with standard business software
- Effective communication skills with diverse groups
- Flexibility to cover various hours of operation - some evenings and weekends