Your passion for delivering unparalleled member experiences and fostering deep engagement drives you. You envision innovative strategies that surpass member expectations. Excited to be a catalyst for success, you are thrilled to lead a vibrant team with enthusiasm. At the forefront of enhancing member satisfaction, driving membership growth, and ensuring top-notch services, you thrive. You enjoy collaborating with various departments, overseeing daily operations, and acting as a crucial liaison to the Membership Council. Ready to make a significant impact, you are eager to shape the future of our membership organization.
If this sounds like you, please read on!
The Membership Director will lead the organization in driving superior member experience, increasing member engagement, and driving higher membership acquisition and retention rates. This individual is responsible for leading the vision and implementation of a membership strategy and works cross-functionally to ensure that benefits and service offerings exceed expectations and meet the needs of the membership. This also includes managing daily operations that affect the Member Experience, including barriers of entry and policy and procedure around Membership operations, and acting as a liaison to the Membership Council.
- Develops, executes, and continually evaluates the member strategy to assess effectiveness and adjusts strategy to enhance the value of membership.
- Drives membership acquisition, including meeting or exceeding revenue goals for new and transitioning
- membership.
- Develops and maintains cost effective strategies for billing members and collecting payment, including increasing the AAOS Auto Renew program, and focusing on key Member segments to increase Member retention and drive dues revenue.
- Builds alignment and buy-in across the organization in support of the membership vision and strategy.
- Effectively collaborates with departments across the Academy to promote and enhance membership programs and to develop a metrics-driven, goal-oriented approach to improving member retention and new member acquisition.
- Develops and designs member journeys and programs to effectively engage members throughout their career stages to continually reinforce member value.
- Works with technology, marketing, and data management teams to plan and implement data management, data collection, and reporting that supports member growth.
- Leads the development of membership marketing and promotion materials.
- Works with Customer Service and TDS to develop policy and procedure around Member profile, member database maintenance, and customer service scripts and management to maintain high level customer experience and decrease barriers of entry for Members to access benefits and Membership materials.
- Develops and maintains relationships with other member associations, professional membership organizations, and appropriate networks to inform the development and management of the Academy's membership program.
- Provides direct staff liaison support to the Membership Council and subsequent committees.
- Provides leadership for staff in terms of business acumen, strategic planning, budgeting, and communication. Performs the administrative duties necessary, including budgeting and financial analysis; carries out performance management and development.
- Oversees Career Center marketing and communications, to support the revenue growth and benefit usage for Members for the Practice Management and Business Development Teams.
- Represents Membership Marketing and Communications on the Business Leadership Group (BLG) team throughout the year.
- Plans, trains, and executes management of the Membership Booth in Member Resource Center at Annual Meeting, along with New Member Luncheon, and other onsite activities for the yearly event.
Exemplifies the following essential values of the Academy:
- Teamwork: Effective collaboration and team-focus to solve complex problems and drive innovation.
- Empowerment: The authority, information, and skills to make decisions and drive results.
- Accountability: Ownership of process and results that drive decisions and ensure implementation.
- Mindset of Growth/Continuous Learning: Focused on and invested in self and staff development to become more adaptable, making the Academy more agile, innovative, and sustainable.
Travel:
Qualifications:
Required:
- Undergraduate degree in business, marketing, or related field
- 7- 10 years of deep experience with managing a membership program, including building communities and directly supporting customers
- Excellent leadership skills, including team building and project management for a fast paced, ever changing
- environment and robust marketing team
- Strong product management experience and skills, including product strategy, design, development, launch, and delivery
- Detailed experience with capturing and using customer and market insights to design and/or improve a product
- Superb digital marketing experience and skillsets, including building MarTech stacks like mapping and managing customer journeys, execution of marketing automation, Google Analytics, paid media, and more
- Well-developed strategic planning skills; experience translating strategic plans into strong tactical execution.
- Effective communication skills that include the ability to paint a compelling vision and influence others, whether internal or external, strong organizational skills
- P & L management experience
- Requires critical thinking skills, decisive judgment, and the ability to work independently.
- Must be able to work in a rapidly changing environment and take appropriate actions as needed.
- Ability to multi-task and prioritize on the highest level and lead team in reprioritization, as necessary.
Desired:
- Advanced/graduate degree in related field
- Experience with Association Management Systems (AMS)
Salary Range: $130,000-$140,000
Join us in shaping AAOS? success! If this resonates with you, apply today by sharing the following:
-Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.
-Resumes must be accompanied by a cover letter with salary expectations to be considered.
Please note:
This hybrid position is based in Rosemont, Illinois and is open to applicants who are able to commute weekly to this office.
Applicants must already be authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of work visas.