Membership Experience Associate - Weekend & Closing Shifts
: Job Details :

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

HIRING FOR ALL SHIFTS AND OCCASIONAL WEEKEND SUPPORTReady to make your application Please do read through the description at least once before clicking on Apply.This is for our Albany State Concourse Location

Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the thank you from the members' lives you impacted?

The Member Experience Associate is responsible for the entire Member Experience; you will be the face of the club and the first person a member sees when they walk in. You will create a welcoming feeling.

You must have limitless energy and be great at multitasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats, guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience.

Ideal candidates for the Member Experience Associate position will possess the following:

• A deep down passion for helping others.
• A positive upbeat personality.
• Effective ability to communicate with customers, coworkers, and managers.
• The ability to multitask.
• Member experience oriented.
• Punctual, responsible, and detail-oriented.
• CPR/AED training preferred.
• Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but are not limited to:

• Greeting and checking in members as they come in.
• Resolving customer issues in an effective manner.
• Membership sales and retention.
• Following up with prospects.
• Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro shop items, etc.
• Ensuring a safe and clean health club environment for members and staff.
• Opening and closing the facility if scheduled.
• Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pants. Sneakers must be worn. No boots, heels, or sandals. You must be well-groomed and neat.

The ideal candidate would be available 12:00 pm - 9:00 pm Monday-Friday, with occasional weekends as well as break and vacation coverage. This candidate would ideally not be leaving in the fall for school or relocation.

Compensation is a flat hourly rate plus commission.

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