Location: Charlottesville,VA, USA
Description
FLSA Classification: Exempt
Reports to: General Manager
Job Description
Summary/objective
The Membership Director is responsible for leading all club sales efforts to achieve and surpass sales goals.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* $70,000.00 - $95,000.00 annually
* Provide strong leadership with excellent communication skills and problem solving abilities
* Responsible for the hiring and training of team members
* Develop an adequate staffing plan and team schedule
* Monitor team member productivity, provide constructive feedback and coaching
* Create and foster a team culture which is centered on achieving sales goals with high level of customer service
* Support the sales team in meeting or exceeding their established sales goals
* Audit membership contracts for accuracy and thorough completion
* Review and approve sales team commission sheets
* Consistently meet and exceed club membership revenue and retention goals
* Listen to and analyze membership sales call rail
* Track, review, and analyze membership growth, attrition, and account changes with management; report trends, changes, and ideas for improvement to management
* Establish and maintain relationships with members/guests in order to make all feel welcome
* Keep team and members informed of events and activities and encourage participation
* Support and handle membership problems and changes; make decisions in consideration of the clubs policies and procedures
* Create and support special events in order to build new business
* Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
* Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
* 20 hours a week admin
* 20 hours of sales
* Bonuses earned based upon hitting individual and team targets.
* Quarterly Bonuses available for Membership Growth and overall club revenue growth
Requirements
Physical demands
* Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift
* Ability to work varied shifts including days, evenings, weekends, and holidays
Required competencies, education, and experience
* High school diploma required, college degree preferred
* Prior experience with leading and managing team preferably in a sales environment
* Prior experience in setting and working within financial budgets
* Experience in sales in service driven industries required
* Excellent communication and interpersonal skills
* Outstanding organizational and leadership skills
* Proficient computer skills
Company Expectations
* Read, sign, and abide by the policies included in the Team Member Handbook
* Park in team member-designated areas
* Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
* Assist with Service Day
* Assist with acac programs, special events, or activities outside your department
* Promptly return messages
* Exhibit a positive attitude at all times
* Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times
Affirmative Action/EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.