MEMBERSHIP SERVICE LEAD
: Job Details :

Reports to:

• General Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Excellent Customer Service Skills
• Commitment to Building Community
• Experience in Outreach Efforts
• Experience in Lead Generation
• Experience in Fitness Sales

Special Skills:

• Energy & Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A roll up the sleeves mentality
• Proven track record of achieving and/or exceeding sales goals

Responsibilities:

• You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.
• You will master the membership play and new member tour to create the urgency to join.
• You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with hello and goodbye.
• Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.
• Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings