Membership Services Coordinator
PRIMARY FUNCTION:
The Membership Services Representative is responsible for customer service and front desk operations.
REPORTS TO: Director of Administration and Special Projects
SUPERVISES: Front Desk Staff
POSITION STATUS: Full Time
QUALIFICATIONS/SKILLS REQUIRED:
- Portuguese and English Speaking Strongly Preferred
- Two years of experience in an office setting
- First Aid and CPR certified
- Completed physical exam by your start date for camp
REGULAR SCHEDULE: Monday – Friday: 12:00 PM-8:00 PM (while school is in session). Hours as needed during Vacation and Summer Programs i.e. 7:30-3:30 / 9:30-5:30. Schedule is variable depending on the needs of the organization.
KEY ROLES (Essential Responsibilities):
General Duties
- Front Desk Operations:
- Greet members and visitors entering the building and ensure they are following sign-in and sign out protocols.
- Answer phones, direct calls, and record and deliver messages as necessary.
- Provide a high level of customer service in fast-paced environment.
- Respond to and resolve customer inquiries, concerns, and issues directly where possible and redirect to appropriate parties as necessary.
- Be well versed in programmatic offerings and Club schedules.
- Provide administrative support to Administrative and Programming staff as needed.
- Maintain Front Desk area to ensure it is professionally presented and furnished with all necessary supplies and collateral materials.
- Coordinate Club Membership and Program Registration:
- Provide support to customers with membership enrollment and program registration (in person and online).
- Process Club membership enrollment forms
- Usage of KidTrax software
- Print membership cards
- Ensure daily check in and check out of Club members
Other Duties
- Maintain Club bulletin boards and signage as assigned.
- Assist with execution of special events.
- Assist with programming/floor coverage as assigned.
- Take initiative to improve systems and organization.
- Ensure all Club safety policies and member policies are followed.
- Report any safety concerns or incidents immediately to Director of Administration and Special Projects, Club Director and/or Executive Director.
- Any and all other duties assigned.