UFC GYM - Whitestown, IN
Location: Torrance,CA, USA
Date: 2024-09-18T07:01:40Z
Job Description:
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Training & developmentThe Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer service to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.ESSENTIAL DUTIES & RESPONSIBILITIESLead Generation & Appointment Booking
- External marketing, promotions, and prospecting, including distributing passes, building relationships with local merchants, and branding events to inform the community of UFC gym and services.
- Internal marketing and prospecting, collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.
- Book membership appointments through productive phone activities and meet or exceed monthly appointment goals.
- Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goals.Guest Touring, Membership Presentations, & Personal Production
- Ensure that 100% of guests are presented the Fitness Tour when touring guests around the gym.
- Use the company-approved presentation when presenting membership options to non-members.
- Ensure Personal Sales Room Financial goals are met or exceeded each month.
- Ensure Sales Drivers are held accountable to meeting or exceeding the required sales behaviors.
- Ensure integrity of each sale by attaching supporting documents and signature with each agreement.Customer Service
- Follow up with members that have enrolled to ensure we are exceeding expectations.
- Provide the highest level of customer service possible when communicating and interacting with guests.
- Assist in maintaining a clean and operational facility.
- Accountable for saving members that are requesting to cancel their membership.Miscellaneous
- Sales Schedule: Schedules are set a month in advance and given during the first week of each month.
- Mandatory Meetings: Monthly All Team Meeting and Daily Production Meetings are mandatory.
- Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo and appropriate long dress slacks or jeans.
- Timekeeping: Membership Specialists must record time worked while using the company check-in system.REQUIRED QUALIFICATIONS:Knowledge, skills & abilities
- In-depth knowledge of sales practices and techniques.
- General understanding of the Fitness Industry.
- Ability to work with computers.
- Good interpersonal communication skills.
- Excellent customer service skills.
- Independent, self-starter with strong organizational skills.
- Must be a team player.Minimum certifications/educational level:
- High school degree or GED required.
- Must complete company sales training and orientation program.Minimum experience:
- 1-2 years sales experience preferred. #J-18808-Ljbffr