Membership Specialist - Precision Drive ClubDepartment: Precision Drive Club - South Florida Motor Sports
Direct Supervisor: General Manager, Precision Drive Club
Status: Full-timeThe Precision Club is a private, curated members-only community that aims to deliver world class drive and hospitality experiences. Members will benefit from access to the most coveted sports and entertainment action at the Hard Rock Stadium and beyond. We are an invitation-only club that values privacy for its members and their guests to share their passions and pursuits at their home circuit and entertainment stadium.
Summary:The Membership Specialist works closely with the General Manager to maintain all prospective and active member records, files, and reporting. This position will also act as a point of contact for prospective and current members and ensure all inquiries are answered quickly and in a professional, friendly manner through face-to-face tours, phone calls, and email/written correspondence.
Location:This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities: - Maintain prospective and active membership database and files.
- Responds to inquiries for membership; establishes an initial rapport with prospective members.
- Helps prepare prospective and active member communications.
- Assists the GM to generate membership reports and analysis.
- Manage and coordinate membership related marketing collaterals.
- Assists in the development and implementation of membership retention strategy.
- In the absence of General Manager, meet with prospects, obtain information, answer questions and give club tour.
Qualifications: - Proven experience in a sales or client services role in an upscale or high-end luxury setting.
- Must have excellent verbal and written communication skills.
- Must be proficient in Microsoft Office, Excel, PowerPoint.
- Polite and confident with a great deal of patience and emotional intelligence.
- High School Diploma required; bachelor's degree in hospitality of relevant field is a plus.
- Must be 18 years of age or older.
Featured Benefits: - Medical, dental, and vision insurance
- Life insurance (including voluntary coverage for spouses and children)
- Long term disability insurance
- Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
- Discounts on a variety of products and services
- Paid time off (PTO) and company holidays
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.#LI-SeniorityMidSeniorLeve#twmanager