Membership Specialist
: Job Details :

POSITION: MEMBERSHIP SPECIALIST

Allied Construction Industries (ACI) is a not-for-profit trade association serving the Cincinnati region's commercial construction industry. The commercial construction sector in the Cincinnati region is responsible for $9.2B in economic activity annually and 54,282 jobs. With 500+ members who employ over 31,000 people, ACI's mission is to grow the Cincinnati region's commercial construction industry. Consequently, we are focused on delivering workforce solutions that solve talent challenges, engaging in industry advocacy that removes obstacles and creates a climate of growth, and providing networking opportunities where meaningful connections can be made.

Established in 1929, ACI's membership includes both union and open shop employers who are general contractors, subcontractors, architects, engineers, developers, material suppliers, and service providers to the commercial construction industry. ACI is also the Cincinnati Division of the Associated General Contractors (AGC) of Ohio. For more information, visit ACI-web.com.

OUR CULTURE:

ACI's team works hard, loves to have fun, and believes deeply in the organization's mission to grow the Cincinnati region's commercial construction industry. We are also entrepreneurs at heart, in fact, being dynamic is one of our core values, along with being curious, being committed to excellence, and being community builders. Additionally, ACI offers opportunities for continuous learning (because we believe in continuous improvement), a superb benefits package (because our employees make it happen every day and deserve the best), and a collaborative work environment (because it's more fun working together!)

JOB SUMMARY

We are currently seeking a full-time Membership Specialist. The person in this role will be an important part of the ACI team and will help deliver value to our 500+ members and partners. In addition to being an integral contributor to the membership activities of ACI, this person will assist in ensuring the smooth operations of ACI. This is a unique opportunity for a person looking for an exciting, multi-faceted role that truly makes a difference.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Supports Membership & Operations through member retention and acquisition efforts, including but not limited to member and partner outreach and follow-ups; maintains an organized pipeline for member inquiries and assists in tracking metrics such as opportunities, conversion rates, and trends.
• Maintains accurate tracking and reporting of membership activities, including renewal reminders and campaigns for prospective members, using the CRM (Personify); supports account management efforts by assisting in monitoring accounts receivable, flagging payment discrepancies, and coordinating resolutions.
• Monitors member engagement and utilization of services; identifies and recommends ways for members to engage more deeply with ACI and our members.
• Coordinate logistics for events and outreach programs that promote networking opportunities for members including assisting with registration, sponsorship tracking, vendor coordination, and venue preparations.
• Assists with data entry of construction projects in the proprietary ACI Construction Connection software, ensuring information accuracy.
• Manages the Tri-State Area Safety Council by setting up monthly meetings and speakers, keeps both CRM and BWC portals updated regularly, follows up with member and prospective inquiries, and completes all monthly and annual tasks to maintain compliance with the BWC.
• Provides general administrative support for company operations, including managing supply orders, assisting with meeting room rentals, and addressing other logistical needs to ensure smooth day-to-day functioning.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES:

• Entrepreneurial
• Committed to excellence
• Curious
• Collaborative
• Customer-centric mindset (we are a member organization)
• Self-motivated and able to work in a fast-paced environment
• Strong attention to operational details
• Proven interpersonal and communication skills
• Task-oriented and highly organized

REQUIRED QUALIFICATIONS:

• 2 years minimum of business experience
• Competency and comfort working in enterprise-level CRM software, e.g., Personify, Microsoft CRM, SalesForce, or the equivalent

ADDITIONAL PREFERRED ELIGIBILITY QUALIFICATIONS:

• Experience with sales and sales funnels
• Excellence in customer service
• Event management
• Relationship management

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Sufficient strength to lift and carry objects up to 20 pounds for varying distances.

EQUAL OPPORTUNITY EMPLOYMENT:

We are an equal opportunity employer committed to diversity. All qualified individuals are encouraged to apply. The position offers a rewarding challenge in a professional environment, a competitive salary, and an excellent benefits package. We support employees who can perform essential job functions both with and without accommodation. ACI does not currently provide sponsorship for work visas.