Position: Merchandise ManagerLocation: Bismarck, North DakotaAbout Funatix EntertainmentFounded in 2017, Funatix Entertainment is a full-scale event company with in-house marketing and design capabilities, enabling seamless integration of creative branding and promotional strategies across all its operations. The company manages baseball and softball teams, plans large-scale events, operates a catering division, and specializes in selling sponsorships, tickets, and merchandise. As the parent company of Funatix Events, the Bismarck Larks, the Minot Honeybees, and the Minot Hot Tots, Funatix Entertainment delivers high-energy sports and entertainment experiences to communities throughout North Dakota.Job OverviewFunatix Entertainment is seeking a dynamic Merchandise Manager to oversee and optimize the merchandise strategy for all of its brands (Bismarck Larks, Minot Hot Tots, Minot Honeybees, Funatix Events (& Associated Brands), Missouri River Motorboaters & More), ensuring the right products are available at the right time and priced to maximize profitability. This position will work closely with internal teams to manage product assortments, inventory, online store operations, and promotional initiatives, while maintaining a consistent and strong brand presence across all retail and online platforms.Key ResponsibilitiesProduct Ordering & Inventory Management:
- Product Assortment: Develop and manage the product assortment for all Funatix Entertainment brands, ensuring alignment with brand identity and customer preferences.
- Product Ordering: Place and track orders with suppliers to ensure timely availability of merchandise, optimizing product offerings based on sales trends and demand forecasts.
- Inventory Oversight: Monitor and manage inventory levels for each brand, ensuring availability while minimizing excess stock, coordinating with suppliers for restocking as needed.
Marketing & Promotions:
- Sales Strategy & Promotions: Analyze sales trends and data to inform product ordering and promotional planning. Work with the marketing team to develop and implement effective sales strategies and seasonal promotions.
- Brand & Event Integration: Ensure that all merchandise offerings are consistent with branding and marketing efforts, including coordinating product launches and event-specific merchandise for game days and other company events.
Store Operations & POS Management:
- Store Operations: Oversee the day-to-day operations of merchandise sales across various channels, including online platforms and physical merchandise booths at events.
- POS Management: Manage the point-of-sale system, ensuring smooth transactions and accurate inventory tracking across all sales channels. Troubleshoot any technical issues and provide solutions to improve customer experience.
Online Store Management & Order Fulfillment:
- Online Store Oversight: Manage the online store, ensuring the website is up-to-date with current products, pricing, and promotions. Ensure a seamless user experience across the digital platform.
- Order Fulfillment: Oversee the order fulfillment process for online orders, ensuring timely shipping, accurate order picking, packaging, and tracking. Coordinate with fulfillment partners to maintain fast and efficient order delivery.
- Customer Experience: Ensure the online shopping experience meets customer expectations, including fast processing, clear communication regarding shipping, and easy returns.
Backend Inventory & Reporting:
- Inventory Tracking: Use backend systems to track inventory levels, sales performance, and product movement across multiple platforms.
- Reporting: Compile sales reports, track product performance, and analyze trends to make informed decisions about future product orders and promotional strategies.
- Data Analysis: Provide actionable insights from inventory and sales data to enhance merchandise offerings and operational efficiency.
Customer Service:
- Customer Support: Ensure an exceptional customer experience by handling inquiries, resolving issues, and addressing customer feedback related to merchandise, both in-store and online.
- Returns & Exchanges: Manage returns and exchanges in compliance with company policies, ensuring customer satisfaction and maintaining positive brand relationships.
General Responsibilities:
- Availability: Must be available during regular office hours, with occasional flexibility for event days, weekends, and after-hours responsibilities as needed.
- Additional Duties: Assist with special projects as assigned by the VP, Operations and other senior team members.
Required Skills and Qualifications
- Experience: Previous experience in merchandise management, retail, or product planning, preferably in a multi-brand or event-based environment.
- Skills: Strong organizational skills, attention to detail, excellent communication abilities, and proficiency in inventory and sales tracking.
- Technical Proficiency: Proficient in Microsoft Office Suite, Google Workspace, POS systems, e-commerce platforms, and Asana project management software.
- Mindset: Detail-oriented, proactive, and adaptable with the ability to manage multiple brands and priorities in a fast-paced environment.
Core ValuesOur core values spell out EEPIC, guiding every decision we make and every event we deliver. These values represent the principles we live by to ensure our events are not only memorable but also meaningful. Our EEPIC team delivers EPIC experiences to our clients:
- Experience Driven: Prioritizing outstanding fan and guest experiences in all operations.
- Excellence Always: Striving to maintain high standards across every aspect of the role.
- Positive Energy: Bringing enthusiasm and positivity to the workplace to uplift others.
- Innovating Constantly: Finding new ways to improve processes, enhance guest experience, and streamline operations.
- Community Rooted: Engaging with and supporting the community to build a strong local connection.
Reports To: VP, OperationsBenefits & Compensation
- Competitive annual salary-We are open to both part time and full time applicants
- Health benefits
- Matching 401(k)
- Team gym membership
- PTO
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