Location: Raleigh,NC, USA
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**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Serve as project manager on new customer system installations and system upgrade projects. Serve as technical lead on system configurations and client staff training.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Support sales team by meeting with prospective clients, performing demonstrations and answering technical questions about the recommended software selected.
2. Conduct Post Sale meetings with new clients to discuss their specific systems and functionality requirements needed for a seamless installation.
3. Coordinate with Truist Merchant Services Sales and Sales Support to obtain a merchant account and to obtain specific merchant credentials prior to system installation.
4. Perform on-site installation and training of restaurant staff.
5. Provide ongoing software support, 7 days a week, 24 hours a day on a rotational basis.
6. Assist with client product upgrades when needed.
7. Provide suggestions to clients on the latest products when appropriate.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associate's degree in a Technology related field, or equivalent education and related training or experience
2. 5+ years of experience in a software support role
3. 5+ years of experience in supporting restaurant point-of-sale systems
4. Strong interpersonal and communication skills
5. Strong technical comprehension skills
6. Strong Microsoft and Apple operating system skills
7. Strong networking skills
Preferred Qualifications:
1. 4-year degree in Computer Science or another technology related field
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace._**
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